Case Study: Halo Branded Solutions

HALO is an industry leader in developing branded products, achieving double-digit growth. From its headquarters, HALO operates a 100,000 square foot distribution and processing center. It also has regional sales offices in key markets and 900 account executives throughout the country.

The Challenge

With an old phone system replete with undocumented moves and changes, HALO had to quickly explore its options for a far more agile system to improve the company’s productivity.

HALO really needed a solution that utilized analog, digital and VoIP technology – all within the same platform.

THE SOLUTION

Seeing that HALO required solution built for today’s business needs as well as scalability for tomorrow’s growth, Medlin designed a flexible system that would allow HALO to use digital telephone sets on premise IP phone sets for future applications and locations.

As HALO desired a more robust call reporting capability, Medlin also integrated call reporting software from our partners at Xima into the system.

The Results

HALO now has a system designed for hundreds of phone extensions that provide the company so much more insight into how calls are distributed, handled and recorded. They know more information than ever on peak calling times, calls handled per agent and cradle-to- grave data regarding each call.

Suddenly, HALO isn’t seeing its system as an expenditure but a smart investment in its daily operations management and business analytics, helping the company maximize efficiency and plan for profitable growth.

“We needed more than just a provider with a solid technical offering. We needed a business partner with the experience to help us unwind the problems from the old system as well as ensuring a seamless conversion to the new one. Medlin showed ‘grace under pressure’ to address a raft of problems with good results.”

– Dale Moir,
Sr. VP of IT and Asset Management

The Challenge

With an old phone system replete with undocumented moves and changes, HALO had to quickly explore its options for a far more agile system to improve the company’s productivity.

HALO really needed a solution that utilized analog, digital and VoIP technology – all within the same platform.

THE SOLUTION

Seeing that HALO required solution built for today’s business needs as well as scalability for tomorrow’s growth, Medlin designed a flexible system that would allow HALO to use digital telephone sets on premise IP phone sets for future applications and locations.

As HALO desired a more robust call reporting capability, Medlin also integrated call reporting software from our partners at Xima into the system.

The Results

HALO now has a system designed for hundreds of phone extensions that provide the company so much more insight into how calls are distributed, handled and recorded. They know more information than ever on peak calling times, calls handled per agent and cradle-to- grave data regarding each call.

Suddenly, HALO isn’t seeing its system as an expenditure but a smart investment in its daily operations management and business analytics, helping the company maximize efficiency and plan for profitable growth.

“We needed more than just a provider with a solid technical offering. We needed a business partner with the experience to help us unwind the problems from the old system as well as ensuring a seamless conversion to the new one. Medlin showed ‘grace under pressure’ to address a raft of problems with good results.”

– Dale Moir,
Sr. VP of IT and Asset Management

Medlin works with two categories of businesses:

Enterprise Solutions: Local Businesses to National Brands
SMBs: Small and Medium Sized Businesses
Enterprise Solutions: Local Businesses to National Brands
SMBs: Small and Medium Sized Businesses

Businesses We Work With

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