Case Study: School District 155

School District 155 in the Chicagoland area serves over 7,000 students across 68 square miles, comprising multiple educational campuses.

The Challenge

Hampered by aging equipment and software, the administrators of District 155 were facing a host of problems as a result: Poor call quality, spotty emergency performance, mounting maintenance costs and frustrated users.

Adopting a new system would be no easy proposition either, as busy teachers and administrators could only devote so much time to understand how to use all the features of the new system effectively.

THE SOLUTION

Once Medlin was selected as the vendor of choice, our staff worked closely with the district to fully understand their budget and needs of a new system while considering the legacy assets we could still leverage going forward.

Working around a customized plan, Medlin identified the primary components of a new system, including a PBX setup using equipment from our partners Cisco and Xorcom. This technology would help the district achieve its goal of a standardized system that would be easy for users to access.

The Results

Today, a wide range of geographically disparate facilities in District 155 couldn’t seem closer. That’s because Medlin’s recommendations are giving the district a truly unified system.

Now that they’re equipped with equipment that has features like Voicemail to Email, Find Me / Follow Me and highly flexible call routing, administrators can transfer calls between facilities with ease. And that kind of seamless communication is invaluable in emergency service situations too.

“I have received many favorable comments from happy users, including our District Superintendent, about the features of the new system and how easy it is to use.”

– George DiVenere,
Director of Technology, School District 155

The Challenge

Hampered by aging equipment and software, the administrators of District 155 were facing a host of problems as a result: Poor call quality, spotty emergency performance, mounting maintenance costs and frustrated users.

Adopting a new system would be no easy proposition either, as busy teachers and administrators could only devote so much time to understand how to use all the features of the new system effectively.

THE SOLUTION

Once Medlin was selected as the vendor of choice, our staff worked closely with the district to fully understand their budget and needs of a new system while considering the legacy assets we could still leverage going forward.

Working around a customized plan, Medlin identified the primary components of a new system, including a PBX setup using equipment from our partners Cisco and Xorcom. This technology would help the district achieve its goal of a standardized system that would be easy for users to access.

The Results

Today, a wide range of geographically disparate facilities in District 155 couldn’t seem closer. That’s because Medlin’s recommendations are giving the district a truly unified system.

Now that they’re equipped with equipment that has features like Voicemail to Email, Find Me / Follow Me and highly flexible call routing, administrators can transfer calls between facilities with ease. And that kind of seamless communication is invaluable in emergency service situations too.

“I have received many favorable comments from happy users, including our District Superintendent, about the features of the new system and how easy it is to use.”

– George DiVenere,
Director of Technology, School District 155

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