Hampered by aging equipment and software, the administrators of District 155 were facing a host of problems as a result: poor call quality, spotty emergency performance, mounting maintenance costs and frustrated users. They needed a telecommunications contractor fast.

Adopting a new system would be no easy proposition either, as busy teachers and administrators could only devote so much time to understand how to use all the features of the new system effectively.

Once Medlin was selected as the telecommunications contractor, our staff worked closely with the district to fully understand their budget and needs of a new system while considering the legacy assets we could still leverage going forward.

Working around a customized plan, Medlin identified the primary components of a new system, including a PBX setup using equipment from our partners Cisco and Xorcom. This technology would help the district achieve its goal of a standardized system that would be easy for users to access.

Today, a wide range of geographically disparate facilities in District 155 couldn’t seem closer. That’s because Medlin’s recommendations as a leading telecommunications contractor are giving the district a truly unified system.

Now that they’re equipped with equipment that has features like Voicemail to Email, Find Me / Follow Me and highly flexible call routing, administrators can transfer calls between facilities with ease. And that kind of seamless communication is invaluable in emergency service situations too.