There are a lot of systems that go into making a building work.
Phone systems. Surveillance systems. Access systems. And more. All of them need to be optimized and working seamlessly in order for the building environment to be at its best. System installers have always known that it’s seamless functionality that delights building occupants and visitors alike.
Traditionally, those systems have been set up individually. For instance, there may have been a provider responsible for the phone systems, a provider responsible for the surveillance systems, a provider responsible for the access systems, and so on.
It makes sense on one level – it’s an extrapolation of division of labor. Let the phone expert handle the phones, let the others do their jobs, and things will be fine.
That may have been right in the past. Today, though, things have changed. There’s now a significant problem with traditional systems installation that often causes problems for building managers, and it’s this: systems are no longer separate.
Here’s why that matters – and what a better approach to systems installation should look like.
1. Systems are No Longer Separate
The distinctions between systems are fading.
Again, this wasn’t always the case. Many tech systems used to be proprietary to themselves, and providers were happy to stick to their areas of expertise and stay out of each other’s ways. But that’s no longer possible.
This is largely due to the expansion of the internet. The web is a big enough deal in itself, but when devices that used to live offline (phones, for example, or printers, or surveillance systems) are brought online, managing the relationships becomes even more important, and barriers between systems become non-existent.
Systems are sharing data and facilitating connections over channels where there used to be clear separation.
For example, traditionally, if there was an issue with the phones, you’d call your phone service provider, and they’d fix the problem. Today, if you’re using VoIP and call your phone service provider, they may bounce you to your internet provider to fix the issue, only for the internet provider to bounce you back to the phone people. Along the way, you’re on hold for two hours while nothing gets done.
Where there used to be clearly defined roles and responsibilities, there’s now confusion. And that means things don’t work or get fixed without a whole lot of hassle.
2. Systems Need to Work Together
Instead of separation, today’s systems are integrated – which is just a jargonized way of saying that they need to work together.
Phone systems must play nice with internet systems. More than that, they may need to share data. The same goes for any number of systems, ranging across energy management solutions to keyless entry products.
Here’s the crux of the problem for traditional installation: as systems become integrated, maintaining many separate providers invites unnecessary complexity.
There are too many cooks in the kitchen, and nobody to take responsibility for how the dish comes out.
3. Consolidating Providers Reduces Complexity
The alternative to unnecessary complexity with too many providers is having a single systems integrator – one contact that’s responsible for all systems working together.
We like to refer to this as the “one-throat-to-choke advantage”. Yes, that description is a bit grating – but if you’ve ever been bounced around on hold through multiple companies and phone trees, you know that the frustration is real.
By working with a single system integrator, you reduce unnecessary complexity. If something goes wrong, you call one person, and they make sure the issue gets fixed.
Besides the advantage to your customer experience, there are also benefits to having one provider who’s responsible for the integrity of your networks. Put simply, your building’s systems have a better chance of being set up the right way.
Individual providers may be great at a certain system, but it’s unlikely they have a comprehensive knowledge of your building as a whole – and that can result in issues. Sure, they can fix something specific, but they may not know how their domain should interact with other pieces.
Imagine a game of chess. On one side is a team of 16 players, with each responsible for control of one piece. The team doesn’t collaborate. On the other side is a single player. Who wins?
Obviously, the single player would have a great advantage – they’d understand each move in context, instead of having to guess at the motive behind each set up.
In the same way, one systems integrator means less complexity and greater odds of systems being set up in ways that help them to succeed together.
Make Your Systems Simple
There are a lot of systems that go into making a building work, but that doesn’t have to mean a lot of difficulty for building users.
Traditional approaches to systems integration create unnecessary confusion. So, instead of taking a traditional approach with many providers, reduce complexity by working with a systems integrator that can ensure multiple systems work well together.
Today’s systems are integrated – and that means your provider should be able to integrate them in a way that just works.
If you’re searching for a way to install and manage systems simply, get in touch with us. At Medlin, if there’s one thing our customers praise us for, it’s our ability to see a project through every last detail. We deliver on our promises so that, when we say it’s done, it is. And we’ll never bounce you through multiple providers. We’re your one throat to choke. Even if you never have to.
Rethink the IT system.
Get in touch with us online or at 1-800-4-MEDLIN to make managing your systems simpler today.