Voice and Video
Business Class Telephone
- 4.3″ 480x272 Display/Fully Adjustable!
- 27 Memory Keys
- Built-In Bluetooth & WiFi!
- Dual Port Gigabit Ethernet
- Make & Receive Business Calls
- Start an Ad Hoc conference up to 8 participants
- Check your voicemails & recordings
- Maintain your business identity
- Instant Messaging
- Full Enterprise Directory & External Contacts
- HD Voice Calling from your computer
- CRM Integration
- Advanced Call Handling
- Instant Messaging
- File Sharing
- Company & Personal Contact Directory
- Google Chrome Extension
- Audio & Video calling right from the web browser
- Chrome Extension
- Incoming Call Pop-Ups
- Audio & Video calls allowing for CTI, transferring, holding, etc.
- Click to call phone numbers on web pages like your CRM
- Get notified of missed calls and new voicemails instantly
- Click to initiate and join an instant or planned conference
- Generate meeting links to invite colleagues and customers
- See and hear other participants in full HD
- Share your screen and chat instantly during a meeting
Call Center Solution
Route incoming calls to the proper queue and the right, available agent based on certain strategies.
Keep track of every phone conversation to improve the performance of your agents or for compliance with regulatory requirements.
For agents and supervisors to intuitively monitor agent & queue activities in real time and quickly identify any possible issues.
Visualized console for receptionists to quickly manage incoming calls based on the real-time availability of employees. Drag & drop to extensions, ring groups, and queues – all from your browser.
Paired with ACD, IVR prompts callers to their desired destinations with customized rules, helping SMEs handle high volumes of incoming calls.
View real-time display of incoming calls, agent status and other queue-related statistics to help you efficiently handle the calls.
Use detailed statistical reports for multi-dimension performance measurement and gain in-depth insights on efficiency improvement.
Partner with Medlin to Consult, Design, and Implement robust Voice and Video Communications to support your business now and into the future.
We are prepared to provide our services Nationwide, no project is too small or large or location dependent for Medlin to be of service.