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In today’s fast-paced world of information technology, it’s important to keep your office IT system up-to-date. If you fall behind, you could quickly find yourself with outdated technology that is vulnerable to cyber attacks and makes collaboration difficult. With today’s technological advances, your employees should be able to communicate easily, without the frustrating hiccups that too often decrease office productivity.

Every company has a different definition of IT systems maintenance. At Medlin, we believe that IT system maintenance means that your systems are optimized, you have one comprehensive vendor, and you have cutting-edge technology that prepares your office for the future.

Cloud Support

Most businesses use cloud computing in some form. Whether that’s for file sharing, file storage, or server backup, the cloud often plays an important role in the average office. Without updates and maintenance, your cloud server and software solutions can become vulnerable to cyber-attacks – or simply become outdated. If it does become outdated then it won’t integrate as easily with systems that have been kept updated with the latest technology.

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IT system maintenance at Medlin includes cloud computing. We offer several cutting-edge cloud products that can be integrated with your IT system. For example, our Elevate Unified Communications solution integrates all communication tools, from phone systems to file sharing and can be accessed remotely. When you’re using Medlin’s cutting-edge cloud products, our IT system maintenance package will take care of any updates, troubleshooting, and more.

The Latest Anti-Virus Software

What anti-virus software is your office currently using? Deploying outdated anti-viral protections is almost as bad as not using one at all. Viruses and malware are constantly evolving, becoming more vicious, preparing for new software, and decimating old programs.

Using the latest anti-virus software is more important than you may think. IT system maintenance should include upgrading anti-virus software as needed to protect your business. Medlin deploys WatchGuard Total Security to protect our customers’ businesses. WatchGuard uses Gateway Antivirus, combined with other features such as spamBlocker, WebBlocker URL filtering, Intrusion Protection Service, and more to fully protect your IT network.

Deploying software like WatchGuard Total Security is just the first step to protecting your IT system. Too often people look at systems like this as a “set it and forget it” type of deal. But these software systems still require security updates, patches, and more. If your IT system maintenance provider doesn’t stay on top of these updates, then your security application could fail.

Cutting-Edge Technology

You’ve probably worked in one of these offices before (or at least seen one): the computers look like something out of the early 2000s. Without a comprehensive communication system, employees run around or shout across the office in order to reach their fellow employees. Perhaps the office wasn’t set up well, so power strips dangle underneath tables and against walls in order to accommodate the growing number of desktops. Remote access isn’t set up well, so a sick employee or one on vacation will need to rely on their coworkers if there’s an emergency.

Offices that use outdated technology are costing themselves business, productivity, and, ultimately, a lot of money. An important part of IT systems maintenance is keeping your office up-to-date with the latest technology trends. If you have an outdated communication system, then it’s time for an upgrade. Upgrading your software and hardware is worth the cost. It could save you money in the long run as your employees are better able to collaborate and communicate with others in the office.

Using cutting edge technology doesn’t always mean buying all new laptops or installing a new software program. Too often we enter into an IT systems maintenance agreement only to find that the office is still using CAT5 cabling (or an earlier version) and struggles with internet speed. Upgrading your cabling to CAT6 or CAT6A cables can significantly increase your internet speed and make it easy to integrate new software and hardware into your office IT system. 

Scaling as Needed

I hope your business is growing. After all, your business should grow by two to three percent in a good year. A growing business means new employees, which requires new desktop setups and possibly a rearranged office. Your IT system maintenance should be able to scale with your business. You want to be able to easily set up a new desktop, the required software, and everything you need for your new employee.

Setting up a new desktop doesn’t have to be complicated. IT system maintenance can take care of adding new cabling as needed, setting up the desktop with everything you need, and even a new VoIP line.

Medlin offers Avaya Chronicall (included with Avaya Office) as a VoIP system that makes measuring business calls easy. The system enables comprehensive management and tracking of any business call, with over 50 standard report types, easy access to recordings, and customized agent dashboards to give you and your team access to the data you need to gain clarity.

Full System Integration

Speaking of VoIP, your IT system should be completely integrated with all of your other office communication systems. If your employees can’t easily switch back and forth between email, phone, file sharing, and more than you’re losing time. When you add a new communication system to the office, make sure that it will integrate into your current IT system smoothly with minimal interruption to pre-existing services.

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For example, if you have one VoIP vendor, another ISP, and still another security system vendor, it becomes a game of cat and mouse when a system goes down. Who do you call? Sure, VoIP may be having issues, but it’s also integrated into your internet. Is the issue a VoIP problem or an issue with your internet speed?

Medlin offers IT system maintenance under one comprehensive vendor. We can maintain your internet, security, VoIP, cabling, and more. Instead of trying to figure out who to call, you can solve your problems with just one easy phone call. It’s time to stop doubting your IT systems and start trusting them to IT network integrators that get the job done right. With cutting-edge technology, trusted brands, and a proven process, your business can leave IT network issues behind.

Want to learn more about Medlin’s IT network solutions? Get in touch for a free IT assessment here.