If you are feeling like you are hearing about Microsoft Teams more and more lately you are not alone.  Even before COVID, Teams was growing exponentially in terms of companies adopting the platform, boasting a meteoric rise to 44 million daily active users in March.

Microsoft announced that the number has grown to 145 million active users as of April 2021.  If we have learned anything from Microsoft it is that they will continue to grow and increase the adoption rate aggressively.  Microsoft has been down this road many times before, and while integration seems like the easiest path their platforms don’t always play well with others.

Integrating UCaaS With Teams is The Right Choice

With Calling and Meetings, Microsoft Teams delivers immersive experiences that help organizations boost their productivity.  UCaaS platform providers and users can maximize this opportunity by offering integrated messaging, calling, and meeting solutions built on Microsoft Teams.

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There’s already a range of purpose-built devices to choose from. But to optimize the cost savings and productivity gains from any UCaaS-Microsoft Teams integration, smart vendor selection is key.

Microsoft Teams without UCaaS Integration is great, but it does lack certain capabilities

Microsoft Teams is a collaboration tool that enables you to use multiple forms of communication, such as video conference calls, voice calls, instant messaging, and file sharing through one application.  However, there are some features that MS Teams lacks in comparison to UCaaS and a traditional PBX: 

  • Not designed for Enterprise Solutions
  • No Call Center capabilities
  • Voice call quality on MS Teams has been reported to be poor
  • It is not a phone system – there are very few features with the MS Teams in regards to the telephony aspect.  Basic phone system features such as Hunt Groups, Call Flows, Call Transfers, Call Reporting, etc. are simply not included in MS Teams.

UCaaS Collaboration with Microsoft Teams is a perfect complement to each other

Boost the power of Microsoft Teams with the enterprise-grade voice solutions from Medlin.  This is designed for businesses looking to integrate a reliable, comprehensive solution into their Microsoft Teams applications.  

Phone system capabilities – seamlessly add voice calling to MS Teams and integrate enterprise call handling features.  Such as:

AV integrator
  • Automated Attendant
  • Hunt Groups
  • Call Queuing
  • Call Recording
  • Call Reporting
  • Contact Center Capabilities
  • CRM Integrations
  • Mobility Solutions

Choose Medlin!

Medlin provides communication solutions with everything you need to run your business communications successfully at scale – from robust voice features and powerful messaging tools to powerful analytics and dashboards. 

Our solutions integrate natively into Microsoft Teams both on-premise and in the cloud – Medlin HaaS or Medlin Elevate. For more information contact us today!